Five controls in your account

Play for fun before you play for real: responsible gambling at Whizzspin Casino

Only players aged 19 or older may play, and every Whizzspin Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

AGCO LicensedLicense 91441001 issued by the Alcohol and Gaming Commission of Ontario and iGaming Ontario

Where to turn for help

Responsible gambling essentials in one table

You will know the age rule, the licence, the exclusion register and the helpline before you play.

Minimum age19+

LicenceAGCO / iGaming Ontario, 91441001

Exclusion registerBetGuard (Ontario)

ConnexOntario helpline1-866-531-2600

Account questions[email protected]

Guardrails you switch on yourself

Which controls can you switch on yourself?

At the point where a session starts to stretch, these five controls are already waiting in your account.

Before the money goes in

This tool caps how much money moves into your account in a set window. Switch it on before your first deposit, when you want a fixed spend for the week or month ahead.

Loss limit

Instead of capping deposits, this one caps what you are willing to lose in a period. Turn it on whenever you notice losses pulling you toward another try.

When the hours slip by

A quiet reminder appears as your session runs on, so the clock is not something you have to watch. Set it when you tend to lose track of how long you have been playing.

Take a step back

A cooling-off period steps you away from the account for a break you choose. Use it when you want distance without shutting the door completely.

A firm stop

Self-exclusion closes your access to play for a term you pick, and Whizzspin Casino keeps that decision in place. Choose it if you need a firm stop rather than a pause.

Three minutes' work

Set your limit in a few minutes

You will find out that a limit takes a short visit to your profile, not a call to support.

Your profile menu

Open your profile menu from the account area. Check that you are signed in under your own single account, since each player may hold only one.

When you want a time cap

Choose what you want to cap: money going in, money lost, or time spent at play. Each kind sits on its own line, so you can use one without the others.

Amount, then period

Set the figure and the window it applies to, whether a day, a week or a month. Read the summary line before saving, because the window shapes how much each day allows.

Before you save, after you save

Save the change and reopen the settings to see it listed as active. From that point on the cap holds, and the screen confirms it rather than leaving you guessing.

Signs that play has turned

Catching these signals early keeps a pastime from becoming a debt. Nobody reads them perfectly, and recognising one is not a verdict on you. A deposit limit or a pause set today is simply the first step, taken calmly.

Look at your last few weeks of play and ask whether any of these apply.

Spending beyond what you planned for entertainment
Chasing a loss with a bigger deposit the same evening
Hiding your play from family or a partner
Borrowing money to keep playing
Playing longer than the session you intended
Feeling restless or low when you cannot play
Play crowding out sleep, work or time with people

Where help lives

When play has stopped feeling simple

Useful at the hour you notice that play is costing more than you wanted it to

ConnexOntario

Reach the provincial helpline by phone any hour of any day for confidential guidance on gambling, money worries and family strain, for players and for relatives wondering how to help. Free to call and staffed year-round. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

This independent charity based in Toronto explains the signs of harm, walks you through self-exclusion and offers practical debt guidance, for players and for the people close to them. Reached online and by phone. responsiblegambling.org

iGaming Ontario

The body that runs Ontario's regulated online market answers questions about licensed sites and runs the province-wide self-exclusion tool, for players and relatives checking what protection exists. igamingontario.ca

A short rest or a long goodbye

A few days away. A time-out freezes your access inside the casino account for a stretch of hours or days, chosen before it begins. Start it from the same settings menu as your limits. Your balance stays untouched, and play resumes on its own once the period runs out.

Long stop, no early exit. Closing access through self-exclusion in your account keeps you out for a long stretch and cannot be lifted early, so the decision holds when the urge returns. Request it in the account settings. Nothing reopens it before the period ends, however you feel that week.

Province-wide self-exclusion. BetGuard covers every regulated Ontario online gaming site, run by iGaming Ontario. Registration happens online at 19 or over, with terms of 6 months, 1 year, 5 years or a custom length. Once active it cannot be shortened. betguard.ca

Support within reach

Straight answers before you decide

Six plain answers on limits, pauses and exclusion in this market.

Can I end my self-exclusion in Ontario before the chosen period ends?+

No. Whizzspin Casino cannot shorten a self-exclusion once it is running. BetGuard locks the term you picked, from 6 months up to a custom term, so plan the length with care before you confirm it.

What does a short pause take away, and when can I play again?+

A cooling-off period blocks your access to games for the stretch you choose, while your balance and history stay in place. Play returns by itself when that stretch runs out. Ask support to confirm the end date before you set it.

How do I shut my account down permanently at Whizzspin Casino?+

Write to [email protected] and ask for permanent closure. Support confirms in writing once the account is shut, and any remaining balance is settled first. Choose this only when you want no return through the same account.

I want a higher deposit limit, where do I change it?+

The limit sits in the same account area where you set it. A lower cap applies at once, while a looser one waits out a cooling-off period of at least 24 hours before it starts. That pause is built in so a decision made mid-session cannot take effect straight away.

My brother plays too much, can a helpline advise me as well?+

Yes. ConnexOntario answers relatives and friends on 1-866-531-2600, around the clock, every day of the year. The Responsible Gambling Council also offers guidance on signs of harm, self-exclusion and debt, and where else to find help in the province.

Why does age 19 matter for opening an account?+

Ontario sets 19+ as the legal age for online gambling, and Whizzspin Casino verifies it before any play. A photo ID is part of that check, which keeps underage players out of the market entirely.