Proof, Sorted

From Waiting to Paid: Whizzspin Casino KYC Explained

Canadian rules require us to know who plays, so we confirm your identity once, sometimes at sign-up, and usually within 8 hours.

Start my verification

AGCO LicensedLicense 91441001 issued by the Alcohol and Gaming Commission of Ontario and iGaming Ontario

Six Quick Facts

While Your Payout Waits

After these six lines you will know who checks you, under what licence and how fast.

Who checks

Whizzspin Casino Inc.

Under which licence

Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, 91441001

How long

8 hours

When it is mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

19+

Upload Once

While the Reviewer Works

Whizzspin Casino reads every file by hand, so a tidy upload is what keeps your wait short.

Full Frame, No Glare

Lay your government-issued photo ID on a flat, well-lit table and photograph the whole card, all four corners inside the frame, with no glare.

Name and Address Match?

Add a utility bill or bank statement from the last few months showing your name and address exactly as they appear on your account.

Hide the Middle Digits

Show the card you paid with, middle digits covered; if we ask about the source of your funds, treat it as a routine licence check, never an accusation.

The 8-Hour Window

Leave the tab if you like: files travel over 256-bit SSL, our team replies within 8 hours, and we message you only if one picture needs retaking.

Before You Send

Three Papers, One Look

After this table you will know what each paper must show, even if we ask at sign-up.

Government-issued photo ID

What it provesWho you are

Copy must showFace, full name, date of birth

Proof of address

What it provesWhere you live

Copy must showName, address, recent date

Payment card image

What it provesThe card is yours

Copy must showName, expiry, first six digits

Just Before the Payout

Checked Before the Cash-Out, Never After

Worried the request came out of nowhere? These are the four points where it lands.

Confirm Ownership First

Raise the limit and we check who you are and that the money is yours, since a bigger limit changes what you put at risk.

Start Playing Sooner

Open an account and the age check comes first: our Ontario licence means a government photo ID confirms you are 19 or older.

Why Before My Payout?

Request your first payout and the file must be complete, so we ask for the same documents and answer within 8 hours.

Fix the Mismatch

Check your profile details against your ID: a nickname on the account or a typo in the address stalls the file until one record matches.

Show Us Where the Money Came From

Under our AGCO and iGaming Ontario licence, we must know that the money you play with is legally yours. That is why a source of funds request arrives, and it treats you like any other player, not like a suspect.

Keep these close; we may ask for one of them.

Payslips from your current job
Bank statements with your name
A tax notice or assessment
Proof of a pension or benefit
Papers for a recent property sale

Send It Again the Right Way

Shortened First Name. Match the account name and address to the ID, because a shortened first name or an old address gets the copy refused. Update the profile to match your ID Send a bill from the current address

Signs of Cropping. Send the original file untouched: a crop, filter or marker stroke shows the copy was altered, so it cannot serve as proof. Send the original, uncropped photo Skip filters, markers and highlights

Missing Corner. Retake the photo in daylight: glare, a missing corner or text too small to read leaves our team guessing. Lay the document on a flat table Take the photo in daylight

Right After You Send

Your Check, Answered Plainly

We keep this part quiet and quick, so the payout you asked for is the only thing you follow.

How long does the identity check take once I send everything in?+

Send complete copies and our verification team answers within 8 hours. Email [email protected] if that window passes with no reply and we will chase it for you. Most players hear back well before the 8 hours are up.

What makes you ask me about where my money comes from?+

Expect this from every licensed operator, not just here: the regulator requires a routine check that play is funded with legitimate money. It is not an accusation and it does not flag you as suspicious. Treat it as one more document round and it clears.

Do I have to verify my account before I can withdraw?+

Yes. Our license requires identity verification at the latest before your first withdrawal leaves, so it is worth sending copies long before you request one. We may also ask at registration or with your first deposit, so any wait lands early.

My name is different now from my ID, what should I send?+

Send the photo ID that shows your current legal name. Add any document that links the old name to the new one, such as a marriage or name change certificate. Then the details on your account and on the ID line up on the first look.

Is my ID safe once I've uploaded it to your site?+

Uploads travel over 256-bit SSL encryption and stay with the team reviewing your file. We ask for nothing beyond what the check needs. Write to [email protected] if you want to know what we hold on you.

One of my documents came back rejected, so what happens next?+

Read the note that came with the rejection, because it names the flaw: a cut edge, a glare strip or an expired date. Send a fresh copy of that single document to [email protected] and the review restarts from where it stopped. There is no penalty and no limit on how often you resend.

Can I send my documents from my phone camera instead of a scanner?+

Yes, phone photos are accepted when the text reads clearly and all four corners sit inside the frame. Lay the document flat, use daylight and switch off the flash to avoid glare. One sharp photo beats three blurry ones and saves a whole round of review.