Live chat replies in about three minutes, and these seven answers cover most of what players ask first.
trustWhy is support offered in French as well as English?+
Support answers in English and French, so you can write in whichever feels easier. Because both languages are staffed on every shift, a French request does not wait behind an English queue. Say which language you prefer at the start and the agent stays in it.
trustWhat happens when the first reply does not resolve my complaint?+
Say so to the same agent in the same chat, or reply to the email thread and ask for a supervisor. Unresolved payment disputes should then go to
[email protected], which keeps a written record. If the outcome still leaves you short, the Alcohol and Gaming Commission of Ontario takes it from there.
trustWhat if I reopen an account I asked to close?+
Ask live chat to shut it down and confirm in writing that no further deposits will be accepted. Should you ever want back in, tell support and the account can be reopened after review. Keep in mind that only one account per player is permitted at Whizzspin Casino.
trustWhy does checking my documents take up to eight hours?+
Verification usually finishes within eight hours of the documents landing in the queue. Every file passes two checks, identity and address, which is why it is not instant. Sending the three documents in one batch is the single biggest time saver.
trustWhy is nobody answering my chat at three in the morning?+
Chat and phone lines stay staffed around the clock, in Eastern Time, including statutory holidays and middle of the night. Because nothing closes at midnight, a payment panic at three in the morning still reaches a person. Weekend waits run about the same as weekdays.
trustWhen will I hear back about a copy of my personal data?+
Write to
[email protected] asking for a copy of your data or its deletion. Requests are acknowledged quickly, though the full file can take a few weeks to assemble. Ask when you want a timeline, and quote your account email so nothing gets held up.
trustHow much do I need to share before support finds my account?+
Give the agent your full name, date of birth and registered email address, and that is enough to locate you. Nothing else is needed before the agent has found the file. Whizzspin Casino never asks for your password, so never share it, even with someone claiming to be staff.